Last year Lloyds Bank announced it was outsourcing 1,900 jobs to IBM. A significant number of the jobs transferred to IBM will eventually be offshored to India. IBM and Lloyds signed one of the largest cloud transformation deals with most staff working in...

  TSB staff will be egregiously offended by Josep Oliu, Chairman of Sabadell Bank, complaining about the fact that he lost a few nights’ sleep at the height of the IT meltdown when they have constantly been under pressure for months trying to deal with the...

  When you think it couldn’t get any worse, along comes HR, together with the approved Unions, to pour petrol on the flames. A few days before the TSB Board agreed to give Mr Pester a Willy Wonka golden ticket worth £1.7 million (£1.2 million basic salary plus a...

  You almost ruin TSB, shred its reputation, destroy the brand, cause an avalanche of customer complaints, lose £176 million+, put your staff through the shredder for months and you walk away with £1.7 million. That’s the price of failure in TSB.When asked about...

  In a recent Affinity survey, 77% of members said that Paul Pester did not have the full support of staff.Today, ironically 24 hours after another IT meltdown, the Bank announced that Paul Pester, TSB’s Managing Director, will be leaving with immediate effect....

  Before we answer the severance question, let’s talk about TSB’s day of reckoning. On the 27th, TSB and Sabadell will publish their Q2 2018 results. Notwithstanding the spin from Barcelona and Gresham Street, they are going to be a disaster. The question is how...

  You couldn’t make this stuff up if you tried. For the past few months staff in TSB have been on their knees doing everything they possibly can to save the Bank. Staff have been working round the clock to ensure that customers are looked after and that’s despite...

  It reads like a John Grisham novel! An internal Lloyds Banking Group report called “ Project Lord Turnbull Report” was published on Tuesday and alleges serious misconduct by the Bank over the handling and disclosure of fraud on an industrial scale at the HBOS...

  Lloyds Bank have announced a further round of job cuts across the Group with the loss of another 450 jobs. The jobs that will be going are in Commercial Banking, Group Finance, Group Services, Retail, Retail Legal and Transformation.These job losses will have...

  Have things really changed in Banks? Is the culture any different to what it was 5 years ago?It would be churlish of us not to accept that things have moved on for the better in some ways but many managers seem stuck in the past.In a foreword to the Banking...

“When an employee breaks a leg or suffers an infection, we know how to respond. Mental health should be dealt with in the same way. With a culture of adequate support and sufficient time off, an employee can return to work with confidence and without embarrassment.” ...

  It will become a case study in how not to give evidence to a select committee of the House of Commons. Trying to be funny in front of MPs when thousands of their constituents are having difficulties accessing their bank accounts was not going to win Mr. Pester...

  TSB’s botched IT meltdown has entered its second week and as many as a million customers are still locked out of their accounts. If this disaster continues much into this week, drastic action will need to be taken and those decisions may be taken out of the...

  According to TSB customers can now access their accounts on mobile and internet platforms according to the Bank’s website.  However, TSB has limited the number of people who can access their accounts at any one time, because it expects a surge in customers...

The Problem This subject is undeniably dry and the implications for most people will not be obvious! Yet, whether they realise it or not, restrictive covenants are a major issue in the employment contracts of many of our members. I said in my last newsletter that it...

The Problem Starting new jobs can be exciting if challenging and quite rightly most people approach them with enthusiasm and optimism. No one wants to put a damper on that but there are some realities that it’s worth thinking about before starting a new job. If you...

The Union has won an important Employment Tribunal case for a member sacked by Lloyds Bank. Although the case involved Lloyds, all members should spend the time reading what happened because the case demonstrates very clearly how many companies fail to deal fairly...

The Concept Constructive dismissal is much misunderstood but, in simple terms, occurs where the action of an employer is so intolerable that the employee could not reasonably be expected to remain in its employ. In that situation the employer is viewed as having...

The Concept The idea behind the law is that dismissals should be fair and reasonable in all the circumstances. That sounds quite reasonable of course but in practice the whole system of enforcing fairness is beyond the reach of most ordinary workers. The Problems One...

• “I never thought they would do it to me.” • “I didn’t expect it to go any further.” • “I thought I could trust my manager.” • “No one told me they thought I was an under-performer.” We hear these comments every week and are not surprised by members’ reactions when...